Makeup Class Policy: If you know in advance that you or your child will be missing a class, and you notify us before the start of the entire session, you may choose to either make up that class, or pay a prorated cost. A missed class can be made up by attending one other single class during the same session, subject to age restraints as well as teacher approval. No makeups or special prices will be provided if you miss a class without notification in advance.
Prorate Policy: If you know in advance that you or your child will be missing a class, and you notify us before the start of the session, then we will prorate your expense by subtracting the cost of the classes to be missed. There is a $10 prorate/processing fee that will be added to your total. If you are registering for a class at some point after the session has already started, we will prorate the fee by subtracting the cost of the classes missed. We will not refund/prorate for any projected absences after the session has already begun.
Camps: If you know in advance that your child cannot attend a day (or more) of camp, and you notify us a minimum of two weeks prior to the first day of the respective session, then we will prorate your expense by subtracting the cost of the days to be missed. A $10 processing fee will be added to your total. Please contact us with names and ages of all participants, as well as the specific session and projected absences, and we will respond with a quote and confirmation. We prefer payment by check (mailed to The ARTROOM, 91 Lafayette Circle, Lafayette, CA 94549) with your child's name and session inscribed on the memo line. However, we can also accept credit card payment over the phone.
Drop-In Class Policy: If you or your child wish to attend a single class to try it, you may do so for a fee of $30 (+ $10 materials fee for adult and ceramic classes) Space is limited, so please contact us for availability. We must be notified a minimum of 24 hours in advance, and will not accept walk-ins.
A note on ceramics classes: we welcome drop-in students who would like to try a class for the experience, but please note that ceramic projects typically take more than one class to complete.
Class Cancellation/Refunds: We require a minimum of 4 students for a class to run. If a class does not follow through, and you have already paid for it, you may either receive a full refund or credit for a class in the future.
If you or your child need to cancel a class registration that you have already paid for, then you must notify us a minimum of two weeks prior to the beginning of the session, and we will provide a full refund with a 5% processing fee. No refunds will be issued after this time.
If, after the session has already started, and you need to cancel a class registration, we cannot guarantee or promise a refund. We may occasionally make exceptions for family emergencies or other special cases, if this applies to you, please fill out this form to appeal to the director.
If you have registered within the two week minimum and are requesting a refund, you may either receive a credit for the full amount you have already paid, or a refund for half of the amount you have paid in addition to the 5% processing fee.
If you need to cancel a party reservation, please note that our deposits are non-refundable.
Credit Policy: If a class is cancelled or there is an arrangement with the director about receiving credit for a class, then we will contact you confirming your credit balance. In order to use credit, please email us with all relevant information and we will coordinate your registration. All credit must be used within 12 months of being issued. Credit, once applied to a class, cannot be refunded or transferred. No makeups or prorating are available if the session was paid for on credit, unless you are starting the session after it has begun, then we will only charge for the classes remaining.
If you have not used credit after 12 months of being issued it will expire. Once credit has been issued, there is no longer the availability for a refund. Refund requests must be made at least 2 weeks prior to the beginning of your registered session, after the two weeks only credit may be given. After the session has begun we cannot promise that credit can be issued.
Late Payment Policy: If payment is not received by one month into the session, a late fee of $25 will be added to the total owed. Regarding art camps, a $25 fee will be charged if registration is the same day that camp begins.
Photo Release: The ARTROOM takes pictures and videos of artwork and participants for use in the marketing and promotion of our programs. Registration grants permission to The ARTROOM to use any pictures taken for this purpose.
Birthday Parties/Events: The number of guests in attendance and a final quote will be confirmed two weeks in advance of the event. Once a final quote has been established it will not be adjusted. The $100 deposit required to secure a date is non refundable.
A note on ceramic projects: Occasionally ceramic pieces will break while being fired in the kiln. If a piece from your party breaks, the artist is welcome to schedule a time to redo the piece with our clay instructor.
For parties that run over their allotted wiggle room (of 15 minutes), there will be an $18.75 fee for each additional 15 minutes
If you would like to add more time to your party you have the option to:
- Add an hour for $75.00
- Add a half an hour for $37.50
- The added time is for your personal party use (eating, singing, opening presents), it does not include a longer art session